The first step in configuring Call Parking is to create one or more Call Park Orbits.
Browse to the Queues page, and select the Add Call Queue button.
In the Add a Call Queue screen, enter the following values then click Add:
Name - can be any word that is descriptive of the purpose.
Extension - For Call Park Orbits, the queue extension MUST be between 701 and 709. This number range is reserved for Call Park Orbits in the system.
Type - Select Call Park from the drop-down box.
Confirm that the queue you created is listed in the Queues page.
After the Queue has been created, manage the queue User, and set the "Ring for" to Unlimited. If this is not set, then parked callers will hear an option to escape the queue at intervals that match the Ring for setting.
Once the queue has been created you may transfer any caller to the queue by doing the following:
Dial *** and the system will select an available queue and announce the location to you.
Dial *702 (or the location of any other queue with the type of Call Park) and the caller will be placed into the Orbit 702. There will be no system announcement.
Once placed into the queue, the caller will hear the music on hold file that is associated with the queue owner (702 in the example above).If the queue owner does not have Music on Hold, then the caller will hear the system's default music on hold.
In many cases, it is desirable to program a button on a phone so that a caller may be parked by touching the button and so that the button will display the status a Call Park Orbit. Capabilities for Single Button Call Parking will depend on the type of phone.
Configuring a Call Park status key that will show the current state of a Call Park Orbit, and will allow the user to retrieve the parked call by pressing the key.
Please contact support, we will help you with anything you need programmed.
You can also contact us for a free webinar to review the portal. Or scheule us for an onsite evaluation prior to installation of Voice over IP Services. Highly Recommended.
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