<img src="https://d5nxst8fruw4z.cloudfront.net/atrk.gif?account=N5xBo1IWhe10fn" style="display:none" height="1" width="1" alt="">
 

 

Voice over IP Phone System Feature

 

Answering Rules

 

 After you set up your time frames, you can create different answering rules for your time frames.

You configure answering rules using the Answering Rules page. To display this page, click the Answering Rules icon at the top of the page:

 

The left side of the Answering page has a Rings for n seconds drop-down list that allows you to specify the maximum ring time (one ring is generally 5 seconds).

When that time expires, the caller will be forwarded to the Call Forward When Unanswered rule if defined; otherwise, the caller will be forwarded to voicemail if enabled. The right side of the Answering Rules page has buttons for adding answering rules, and specifying allowed and blocked numbers.

 

 The extension has a rule to simultaneously ring many desk phones during Open Hours. 

Cell Forward rings many desk phones and a cell phone simultaneously.

 Holiday and closed hour rules go straight to voicemail.

 

 The active rule is the topmost rule that matches the conditions in the corresponding time frame.

In Figure 2-10, for example, the time is around 1pm on Friday, so both Open Hours and Cell Forward rule match the time/day condition, but Open Hours is active because it is the topmost rule.

You can change the order by using the arrows at left of each rule to drag the rules.

 

 

 

To Add an Answering Rule

 

1. From the Answering Rules page, click Add Rule.


 The Add an Answering Rule page appears. From this page, you can create rules to screen callers, forward calls, and ring multiple numbers simultaneously. 

 

 

 

2. Complete the fields in the Add an Answering Rule page

 

3. Click Save.

 

Fields in the Add an Answering Rule Page

Call Forward Drop-down Options

When entering an extension as a call forward option, a drop-down list allows

you to forward the call to specific resources associated with that extension. 

 

Call Forward Drop-down Options on the Add an Answering Rule Page

 

Ring Timeout

At the top of the page is the ring timeout selection. This option specifies the number of seconds that your phones will ring or forwarding rule before going to voicemail (when available).

 

Allowing or Blocking Callers

 

The Answering Rules page has an Allow/Block button that allows you to permit or block calls from certain numbers.

Using this feature, you can block unwanted calls to your phone, as well as calls from anonymous and unwanted numbers.

Allowed numbers bypass user Do Not Disturb and Call Screening rules to ring through immediately.

 

1. From the Answering Rules page, click Allow/Block.

The Allow/Block page appears. This page has two lists,one for allowed phone numbers (on the left) and another for blocked phone numbers (on the right).

 2. To allow phone numbers, perform the following steps under ALLOWED NUMBERS:

A. Click in the Enter a number field.

 

B. Enter the number you want to allow.

 

C. Click the button. The number appears in the ALLOWED NUMBERS list

and a brief message tells you the allowed number was added. 

 

D. To add more numbers, repeat step 2.

 

E. To remove a number, click the button next to that number.

  

Example of Allowed Numbers

 

To block phone numbers, perform the following steps under BLOCKED NUMBERS:

 

A. Click in the Enter a number field.

 

B. Enter the number you want to block.

 

C. Click the button. The number appears in the BLOCKED NUMBERS list

and a brief message tells you the blocked number was added. 

 

D. To add more numbers, repeat step 3. 

 

E. To remove a number, click the button next to that number.

 

4. To block anonymous calls and calls from unknown numbers, check Block anonymous or unknown.

 

 

Contacts

 

We offer a free phone system web portal for 30 days. And access to our 24/7/365 day professional technical support. You wont speak to clueless agents, ever.

 

Learn More

You can also contact us for a free webinar to review the portal. Or scheule us for an onsite evaluation prior to installation of Voice over IP Services. Highly Recommended.

WHITEPAPER
How to professionally install Cloud Based VoIP Phone Systems on Cablevision Ultra or Verizon Fios

Learn how a VoIP provider installs Voice over IP Services. Over twenty years of implementation knowledge, learn from real world experience. 

Download this whitepaper and learn more:

  • Cloud Based VoIP Phone Systems
  • Internet and Cabling Specifications
  • Benefits of programming without barriers, our all-inclusive phone system!