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Remote Support

Collaborative remote support. Robust, secure and fast. Support customers or employees no matter where there are. Solve problems on first contact. Save time & costs.

Instant complete control of remote computer

As soon as a supportee joins a support session, the supporter can have full control of the remote computer. A supporter can also convert an attended support session into an unattended session. Cloud Service Networks makes remote support quick, easy, seamless.


Collaborative remote support and knowledge sharing

Remote supporter invites additional staff, employees, clients and partners to join a remote support session. The Cloud Service Networks server empowers supporter and session attendees to collaboratively resolve issues, provide training to internal staff, share knowledge, and provide much needed product support to clients and customers.

In-session customer training

During a support session, you can show your computer desktop to train customers or introduce new products and functions.

Record sessions for auditing or training

You can record the entire support session for training or audit purposes.

Remote support using mobiles

With an iPad/iPhone or Android, you can remotely access any PC or MAC to conduct attended or unattended support.


Fastest speed & concurrent sessions

Cloud Meeting is one of the fastest solutions on the market for remote support. Further, you can have multiple support sessions running on the same computer to support attended or unattended remote computers. The fast speed and concurrency save your precious time. 

Contact us to learn more