<img src="https://d5nxst8fruw4z.cloudfront.net/atrk.gif?account=N5xBo1IWhe10fn" style="display:none" height="1" width="1" alt="">
       Sales: (516) 888-7000         
Support: (516) 888-7010
 

Cloud Based Contact Center

 Industry leading call center software complete with your cloud based business phone system. Evolve with your VoIP phone system, add call center and grow into a contact center as needed. 

 

Call Center and Contact Center's are intelligent systems to manage incoming and outgoing calls efficiently. Route callers based on caller id, phone number, area code, custom programming, etc. Statistics, reporting, agent performance, all different types of information about your calls and staff performance. The evolution of the call center is a contact center which uses additional communications technologies to enhance the customer experience by giving your staff a selection of tools to help solve issues for customers.

 

Call Center

Vs

Contact Center

What is the difference?
Call Center and Contact Center's are intelligent systems to manage incoming and outgoing calls efficiently. Route callers based on caller id, phone number, area code, custom programming, etc. Statistics, reporting, agent performance, all different types of information about your calls and staff performance. The evolution of the call center is a contact center which uses additional communications technologies to enhance the customer experience by giving your staff a selection of tools to help solve issues for customers. The best VoIP business phone system with a powerful call center.

contact-center-smartphone-desktop
 

The Evolution of the Call Centre

 Cloud Service Networks has cloud based call center software and unified communications integration throughout or platform allowing you to use basic call center features and also able to begin utilizing other web based tools to easily communicate and keep in touch with clients.

What's a business call center or contact center?

Learn the difference between a call center and a contact center. Engage with your customers efficiently and effectively. We can help you evolve and stay in closer communications with your clients.

Call Center

cloud-contact-center-agents

A call center focuses on incoming and outgoing calls, agents, statitics and performance, using phone system technologies.

.
Contact Center

contact-center-unified-communications-UCaaS

The contact center incorporates email, web-based chat, instant messaging, video, and desktop sharing and control. Learn more about our contact centers.

Call Center

 

A call center uses the desktop phone or headset to manage most of the communications, and the main method to contact the business is through a phone number. Call center technology was designed to handle heavy volume of calls. Generally call centers are used to manage customer service, technical support, or sales support. Call centers manage inbound calls, perform outbound calls or a hybrid of the two. Skills based routing, caller ID, and business phone system technology made call center technology a key factor when scaling a business.

Call Volume

Call centers were created to handle heavy volumes of incoming or outgoing calls. Also using the business phone or headset was the primary means of communication. 

 
Application
Used to manage customer service, technical support, or to front end and assist with incoming sales calls or folowups. Agents could be assigned to incoming calls, outgoing or a hybrid of both.
Skills Based Routing
The evolution of telecom circuits assisted with the advanced technology a call center could provide. Skills based routing, based on caller ID, area code, language are all benefit used to power a call center.
Let us review or design your call center Contact Us

Contact Center

The contact center uses phone communications as only a portion of their communications strategy. VoIP phone service, email, voicemail, with transcription, chat, fax services, web conferencing, desktop share/control are often integrated to offer a better overall customer experience. Due to all the channels of communications available the internet has brought on this challenge and which is also a benefit, businesses can ultimately reach more customers.

Call Center Technology

A key element to the contact center is the implementation of a cell center with an additional review of which additional communication technologies will be added to the campaign. 

Unified Communications as a Service
UCaaS delivers a suite of voice, video, web, chat, and other communications technologies to bundle together a multi-channel platform to support customers.
 
Begin by implementing your call center, or migrating to our call centers. Then add the features and functionality at your pace. Most of our UCaaS features have 30 day demo services available. Contact us today for a free demo and setup of services.
 
Contact Us
Omnichannel 

Multi-channel communications has been adopted by many companies and the collaboration within the corporation brings sales, marketing, service and support into more of a community. Internet technologies companies like Hubspot help businesses adopt these concepts. 

Call Center Seats
9$/month
Unlimited Calling
Simple User Web Portal
Call Recording
Free 30 day Trial Available
Buy this plan
Listen, whisper, & barge
Listen in to agents and monitor scripts or service level, a quiet whisper can be heard by the agent if you want to make a comment during the ongoing conversation
Reporting & Monitoring
Call reporting tools available via user web portal, useful data and analytic is presented in spreadsheet and chart format. Find ways to improve and leverage your agents and technology to perform better.
Mobility & Remote Support
The internet powers the system and anyplace there is a connection to the world wide web, a VoIP call center agent can connect. Globalization and opportunities to communicate go far beyond then ever before. 
Redundant Data Centers
Our data centers are redundant across the united states and share spaces with top tier carriers with power generators, multiple internet connections and very secure facilities.

Sign Up Now

Free Consultaton
Our local engineers will visit your office and review your systems and learn of where you are looking to improve. Expert level business phone system engineers will guide you through the process.
Support & Maintenance
We provide all levels of support. Call center management can be maintained through our professional services team.